آگهی‌های استخدامی

استخدام Senior Operations Specialist

تومن | Toman
تهران، تهران

شرح موقعیت شغلی

We are looking for an Operations Senior Specialist to join our team. As an Operations Senior Specialist, you will manage the day-to-day operations of the business, ensuring everything runs smoothly and efficiently. You will address customer issues related to bank accounts and financial transactions, reconcile data with systems, and ensure timely payments to Partners. You will work closely with other departments to support Partners onboarding, operations, and dispute resolution.

 

Responsibilities

  • Interact with partners, answer questions, and resolve issues.
  • Support partners with onboarding, operations, payment-related issues, disputes, and sustainable solutions.
  • Collaborate with internal teams such as compliance, business development, account management, optimization, and integration for partner payment-related concerns.
  • Work closely with the Product team and recommend back-end tools that will improve customer service.
  • Contribute to process improvement in partner support by identifying issues, recognizing trends, and sharing reports with the team.
  • Monitor day-to-day operations, track and report performance, and recommend improvements as necessary.
  • Assist the Operations leader in developing, planning, and coordinating operational activities and training other team members.
  • Optimize operational processes and procedures for maximum efficiency while maintaining quality standards.
Requirements

  • Bachelor's degree or higher.
  • At least 3 years of experience in partner/customer support, finance, operations or related fields.
  • Good problem-solving skills, the ability to search for solutions and make quick decisions, and good communication skills are also essential.
  • Good communication skills, ability to work independently and in a team.
  • Experience working with CRM tools, data management, and performance reporting.
  • Willingness to work in a dynamic and constantly changing environment.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office, Google suites and SQL.
 


مهارت‌های مورد نیاز

  • Operations
  • عملیات
  • Microsoft Office
  • SQL

حداقل سابقه کار

  • سه تا شش سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • معافیت دائم پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

پشتیبانی و امور مشتریان

تاریخ انتشار آگهی:

۱۴۰۳/۰۵/۰۷

مشاغل مشابه

ارسال رزومه