استخدام (Technical Support Technician(Night Shift
شرح موقعیت شغلی
About the Role:
We are looking for a hard-working, flexible, and talented individual to provide basic to high-level end-user support to our collogues. The Technical Support Technician plays a pivotal role in delivering technical assistance and solutions to our customers, ensuring the seamless operation of their hardware, software, and network systems. This role combines problem-solving skills with excellent customer service to address and resolve technical issues effectively.
Responsibilities:
- Responding promptly and professionally to customer inquiries via various communication channels.
- Diagnosing and troubleshooting technical issues related to hardware, software, and network systems.
- Providing step-by-step guidance to customers in resolving technical problems.
- Collaborating with senior technicians and relevant departments to escalate complex issues.
- Installing, configuring, and maintaining software, hardware, and operating systems.
- Offering remote support to customers during setup, installation, and configuration processes.
- Documenting customer interactions, including issues and solutions, accurately.
- Contributing to the creation and maintenance of a knowledge base for common issues.
- Sharing knowledge and collaborating with colleagues to improve overall team performance.
- Communicated customer feedback and suggested improvements to internal teams.
- The working hours is the night shift.
Requirements:
- An Associate’s degree or higher in Information Technology, Computer Science, or related field (preferred).
- Proven experience as a Technical Support Technician or Helpdesk role.
- Proficiency in operating systems (Windows, macOS, Linux) and software applications.
- Basic understanding of networking concepts, protocols, and troubleshooting.
- Familiarity with hardware components and peripherals.
- Exceptional verbal and written communication skills for effective customer interaction.
- Strong analytical abilities to diagnose and systematically address technical problems.
- Customer-centric approach with patience and empathy for various customer backgrounds.
- Efficient time management skills for multitasking and prioritizing tasks.
- Flexibility to adapt to changing schedules and work collaboratively within a team.
- Certifications such as CompTIA A+, Network+ or Microsoft Certified Professional (MCP), and Cisco CCNA are advantageous.
مهارتهای مورد نیاز
- پشتیبانی فنی
- پشتیبانی
- Linux
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست