آگهی‌های استخدامی

استخدام Service Support Specialist

دیجی‌اکسپرس | DigiExpress
تهران، تهران

شرح موقعیت شغلی

DigiExpress is looking for a Service Support Specialist to deliver high-quality operational support by managing customer and seller requests through our CRM platform. In this role, you will ensure timely case resolution, maintain accurate documentation, collaborate with cross-functional teams, and contribute to an outstanding service experience. Your work will directly impact customer satisfaction, operational efficiency, and service quality.

Key Responsibilities

  • Register, categorize, and manage customer and seller cases within the CRM system
  • Ensure all support tickets are accurately documented and regularly updated
  • Execute support workflows in line with established service standards and SLAs
  • Resolve routine operational issues within the defined scope of responsibility
  • Escalate complex or recurring issues to the appropriate teams and monitor them through to resolution
  • Track assigned cases to ensure timely responses and successful closure
  • Monitor ticket backlogs and follow up on pending requests
  • Support reporting by contributing data related to response time, resolution rate, and customer satisfaction
  • Adhere to CRM processes, internal policies, and service quality standards
  • Identify recurring issues and share insights that support continuous process improvement
  • Collaborate with Customer Experience, Seller Experience, Product, Operations, Commercial, and other internal teams to resolve cases efficiently
  • Maintain clear and professional communication with internal stakeholders throughout the support lifecycle
  • Ensure the accuracy and completeness of CRM records and case documentation

Qualifications

  • +2 years of experience in customer support, CRM operations, service operations, or a related field.
  • Experience in e-commerce, marketplace, or logistics environments is a plus.
  • Familiarity with CRM and ticketing systems.

مهارت‌های مورد نیاز

  • پشتیبانی
  • ارتباط با مشتریان و پشتیبانی
  • CRM

حداقل سابقه کار

  • سه تا شش سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • معافیت تحصیلی معافیت دائم پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

پشتیبانی و امور مشتریان

تاریخ انتشار آگهی:

۱۴۰۵/۰۵/۰۴

مشاغل مشابه

ارسال رزومه