استخدام Customer Support Specialist(دورکاری)
شرح موقعیت شغلی
Job Description
Aron Market is seeking a dedicated and knowledgeable Customer Support Specialist to join our team. This role is crucial for ensuring customer satisfaction and delivering high-quality support in both support and finance teams. The ideal candidate should have a solid understanding of customer support principles and sufficient knowledge of accounting, with the ability to accurately record transactions, track and analyze financial data, and provide accurate and timely reports.
Responsibilities:
Respond to customer inquiries, resolve technical issues, and manage customer transactions.
Provide technical support and monitor customer interactions to ensure high-quality service.
Address customer financial inquiries and maintain and update financial records in the CRM system.
Analyze financial data and provide accurate related reports.
Qualifications:
At least 2 years of experience in customer support.
Proficiency in English (at least 70%).
Proficiency in CRM software and the Microsoft Office Suite.
Better to have:
Sufficient knowledge of finance and accounting.
A bachelor’s degree in finance, information technology, computer science, or related fields.
Experience in the brokerage and financial industry, along with proficiency in data analysis tools and financial software, is an advantage.
Skills:
High attention to detail and accuracy.
Strong problem-solving abilities.
Ability to work independently in a remote environment and manage multiple responsibilities simultaneously.
Working Hours: 9 hours in rotating shifts (6 days a week)
What We Offer:
Monthly payment of $250.
Fully remote work environment.
The possibility of promotion and salary increase based on performance.
Free on-the-job training, with extensive and continuous training about global financial markets and trading software.
Responsibilities:
Respond to customer inquiries, resolve technical issues, and manage customer transactions.
Provide technical support and monitor customer interactions to ensure high-quality service.
Address customer financial inquiries and maintain and update financial records in the CRM system.
Analyze financial data and provide accurate related reports.
Qualifications:
At least 2 years of experience in customer support.
Proficiency in English (at least 70%).
Proficiency in CRM software and the Microsoft Office Suite.
Better to have:
Sufficient knowledge of finance and accounting.
A bachelor’s degree in finance, information technology, computer science, or related fields.
Experience in the brokerage and financial industry, along with proficiency in data analysis tools and financial software, is an advantage.
Skills:
High attention to detail and accuracy.
Strong problem-solving abilities.
Ability to work independently in a remote environment and manage multiple responsibilities simultaneously.
Working Hours: 9 hours in rotating shifts (6 days a week)
What We Offer:
Monthly payment of $250.
Fully remote work environment.
The possibility of promotion and salary increase based on performance.
Free on-the-job training, with extensive and continuous training about global financial markets and trading software.
Note:
We kindly request that only individuals seeking full-time employment submit their resumes. This position requires full focus and dedication.
Please note that Aron Groups does not have any representatives or offices in Iran. We are a company incorporated under the laws of the Marshall Islands, with registered offices in the UK and Cyprus.
Please note that Aron Groups does not have any representatives or offices in Iran. We are a company incorporated under the laws of the Marshall Islands, with registered offices in the UK and Cyprus.
مهارتهای مورد نیاز
- Customer Support
- ارتباط با مشتریان و پشتیبانی
- CRM
زبانهای مورد نیاز
- انگلیسی
حداقل سابقه کار
- کمتر از سه سال
حقوق
- حقوق از ۱۶,۰۰۰,۰۰۰ تومان
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت