استخدام Customer Success Manager (دورکاری)

شرح موقعیت شغلی

• Proven leadership of customer success teams, goal setting, and promoting a team-oriented environment.
• Skilled in streamlining customer success processes to enhance efficiency, scalability, and satisfaction.
• Experienced in monitoring customer success metrics, analyzing data, and providing actionable insights.
• Build and nurture strong relationships with enterprise-level clients, serving as their primary point of contact for all inquiries and support needs.
• Develop and implement strategies to expand revenue opportunities within existing client accounts, driving upsell and cross-sell initiatives.
• Gather client feedback on product functionality and features, advocating for enhancements or improvements to better meet client needs.
• Provide ongoing education and training to clients on best practices, new features, and industry trends to maximize their success with our platform.
• Collaborate closely with internal teams such as sales, product development, and marketing to align strategies and ensure seamless execution of customer success initiatives.

• 5+ years in Customer Success in a B2B SaaS business.
• Strong grasp of customer needs and the critical role of process and technology in achieving business goals.
• High empathy for customers combined with a strong drive for revenue growth.
• Adept at creating business cases using data to support new processes.
• Proficient in interpreting data analytics to enhance customer value.
• Capable of working effectively in a dynamic, fast-paced startup environment.
• Exceptional communication abilities, essential for representing the company to customers.

مهارت‌های مورد نیاز

• مدیریت
• آموزش مشتریان
• ارتباط با مشتریان و پشتیبانی
• تجزیه و تحلیل

حداقل سابقه کار

• سه تا شش سال

حقوق

• حقوق از ۳۵,۰۰۰,۰۰۰ تومان

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• مهم‌ نیست

ارسال رزومه