استخدام کارشناس عملیات (تحلیل داده)
شرح موقعیت شغلی
Are you passionate about driving operational excellence and building strong client relationships? Do you thrive in a fast-paced environment where your skills can make a real impact? If so, we want YOU to be part of our team! SnappBox is seeking an Operations Specialist to join our dynamic team. In this role, you’ll manage and optimize logistics Operations Specialist to ensure seamless service delivery, collaborate with cross-functional teams to drive strategic initiatives, analyze data to identify trends and opportunities for improvement, and build and maintain strong relationships with our top clients.
Key Responsibilities
- Analyse logistics operations to identify performance trends and areas for improvement.
- Develop performance metrics and KPIs to monitor operational efficiency.
- Collaborate with cross-functional teams (product, Data, QC, etc) to optimize logistics processes and workflows.
- Utilise data analytics tools to generate insights and recommendations for operational improvements.
- Conduct root cause analysis of operational issues, develop corrective action plans, and translate analysis results into business recommendations.
- Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience.
- Proactively monitoring and analysing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs).
Qualifications
- At least 1 year of experience in logistics, account management, data analytics, business analytics, commercial or project management.
- Having analytical skills and proficiency in data analytics tools (we are using Excel)
- Proven experience in account management or operations.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- A proactive and results-driven mindset.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Knowledge of logistics operations and systems is a plus.
- Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential.
Benefits
- Transportation discount and voucher
- Organisational food discount
- Loans
- Learning budget
- Team Building Budget
- Wellness Budget
- Comprehensive health, dental, and vision insurance
- Flexible working hours
مهارتهای مورد نیاز
- تحلیل داده
- Microsoft Excel
- KPI
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت تحصیلی معافیت دائم پایان خدمت