استخدام کارشناس تجربه مشتری (CX)
شرح موقعیت شغلی
We are seeking a passionate Customer Experience Specialist to join our team. In this role, you will be the frontline of our customer interaction, ensuring that every touchpoint across the customer journey is engaging, efficient, and effective. You will play a key role in shaping and delivering the ultimate customer experience, driving customer satisfaction, loyalty, and advocacy.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategies to enhance the customer experience across all channels.
- Monitor customer interactions and provide support for issues and queries with a solutions-focused approach.
- Analyze customer feedback, identify trends, and make recommendations for improvements.
- Collaborate with cross-functional teams (such as Product, Sales, and Marketing) to ensure a consistent and cohesive customer experience.
- Manage customer experience projects, including the design and execution of surveys and feedback mechanisms.
- Train and mentor team members on best practices in customer service and experience.
- Stay updated on industry trends and emerging customer service technologies.
Requirements
- 3 years of experience in customer service or customer experience roles.
- Strong understanding of customer experience, service design, and journey mapping.
- Excellent communication and interpersonal skills, with the ability to engage effectively with customers and team members.
- Proficient in CRM software and customer service tools.
- Ability to analyze data and use insights to improve customer satisfaction.
- Proactive, empathetic, and solutions-oriented mindset.
مهارتهای مورد نیاز
- تجربه مشتریان
- Marketing
- CX
- CRM
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست