استخدام (English-Night shift) Customer Service-دورکاری)
شرح موقعیت شغلی
Candidates MUST be fluent in English (speaking, listening, writing, and reading)
Job description:
- It’s teleworking and night shift
- All of the communications with customers are in English
- Working hours are from 8:00 pm to 4:00 am. Working days: Monday night to Friday (including Saturday morning)
- Meetings required to work with the management team are held in the form of video conferencing
- Responding to and following up on customer requests by phone, chat, email, Telegram and WhatsApp
- Carrying out the necessary coordination with managers and colleagues
- Guiding customers in using the company's services
- Investigate customer issues and provide creative solutions to problems, appropriate behavior and on time handling to keep customers satisfaction
- Transferring customers feedback
Skills required:
- Fluent in English (speaking, writing, reading)
- Having a team spirit and a learner personality, committed to work discipline
- Familiar with Internet businesses and complete mastery of the Internet and familiarity with office software
- Familiar with CRM software
- Having communication skills and the ability to analyze and follow up problems related to customers, the ability to recognize the needs of customer and provide solutions
- Good manners, good communication
- Disciplined and persistent in pursuing customer affairs
Job conditions:
- Education: Bachelor's degree or higher
- Resumes must have photo of candidate
- In the resumes, personal details, contact information, accurate job records, accurate educational records, etc. must be included.
مهارتهای مورد نیاز
- ارتباط با مشتریان و پشتیبانی
- پاسخگویی به مشتریان
- Customer Service
- امورمشتریان
- ارتباط با مشتری
حداقل سابقه کار
- مهم نیست
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست