استخدام Business Customer Care
شرح موقعیت شغلی
Responsibilities:
- Support company subscribers’ queries, comments, issues, and questions received through on-line and digital channels based on Customer care PPPs’ and agreed SLAs/Team Targets.
- Follow communication procedures, guidelines and policies
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Refer unsolved queries and major issues received to CR Back office / Online and Digital Channel Customer Care Supervisor based on the policy
- Resolve and troubleshooting customers issues
Requirements:
- 2 year experience in similar position in PSPs and related industries
- Customer orientation and ability to adapt/respond to different types of characters
- Strong contact handling skills and active listening
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
- Excellent communication and presentation skills
- Proven customer support experience or experience as a Client Service Representative
مهارتهای مورد نیاز
- ارتباط با مشتریان و پشتیبانی
- CRM
- پشتیبانی
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت تحصیلی معافیت دائم پایان خدمت