آگهی‌های استخدامی

استخدام Customer Service Specialist

پادرو | Podro
تهران، تهران

شرح موقعیت شغلی

Summery

We are looking for a Customer Support Specialist to support our existing or potential clients with operational and technical problems and questions.
Your responsibilities include resolving customer issues, suggesting solutions and walking clients through products’ functionalities. For this position, you have to be a strong communicator who cares about customers’ satisfaction and the company’s reputation.
Ultimately, you will help the company to offer great customer support throughout the customer journey

Responsibilities

  • Respond to customer queries in an accurate way, via phone, email or online chat
  • Identify customer needs and support clients to use the product efficiently
  • Monitor client complaints on social media
  • Inform customers about new product features
  • Follow up with clients to ensure their issues have been resolved
  • Gather customers’ feedback and share them with accountable departments
Requirements

  • Experienced as a Customer Support Specialist or a similar CS role
  • Familiarity with online retail industry is a plus
  • Good communication skills and a problem-solving mindset
  • Multi-tasking abilities
  • Patient and self-motivated

مهارت‌های مورد نیاز

  • ارتباط با مشتریان و پشتیبانی
  • پاسخگویی به مشتریان
  • Customer Service

زبان‌های مورد نیاز

  • انگلیسی

حداقل سابقه کار

  • مهم نیست

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • مهم‌ نیست

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

پشتیبانی و امور مشتریان

تاریخ انتشار آگهی:

۱۳۹۸/۱۱/۲۳ (منقضی‌شده)

مشاغل مشابه

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