استخدام Software Support Technician (امریه-آقا)
شرح موقعیت شغلی
Job Description:
We are seeking an experienced and energetic Software Support Technician to join us. The ideal candidate will have a high team spirit and the ability to work in a fast-paced, professional environment. If you are passionate about providing excellent technical support and are eager to grow your skills in a supportive company, we would love to hear from you!
Key Responsibilities:
● Technical Support: Respond to all incoming calls and emails, providing timely and effective solutions to customer inquiries and issues.
● API Testing: Work with RESTful APIs using tools like Postman or Insomnia to test and troubleshoot integration issues.
● Reporting: Prepare and provide detailed reports on support activities and customer interactions.
● Customer Service: Exhibit strong behavior, clear communication, and patience when dealing with clients, ensuring a positive customer experience.
● System Operations: Assist with basic Linux server operations and networking tasks, contributing to the overall stability and performance of the system.
● Software Processes: Demonstrate a basic understanding of software construction and delivery processes, supporting the development and deployment teams as needed.
Qualifications:
● Technical Skills: General computer and internet proficiency with the ability to troubleshoot and resolve technical issues.
● Communication: Strong interpersonal skills with the ability to express ideas clearly and effectively.
● Problem-Solving: Persistent and patient in resolving issues, with a focus on customer satisfaction.
● Experience: Familiarity with RESTful APIs, Linux server operations, and basic networking concepts is a plus.
Working Conditions and Benefits:
● Professional Growth: An opportunity to gain experience in a dynamic environment and a suitable platform for improving professional skills and knowledge.
● Insurance: Social security and supplementary insurance coverage starting from the first day of employment.
● Work Environment: Enjoy a dynamic, professional, and friendly work environment with a team that values collaboration.
مهارتهای مورد نیاز
- API
- RestFul API
- پشتیبانی نرم افزار
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست