آگهی‌های استخدامی

استخدام IT Help Desk Specialist

دکترتو | Doctoreto
تهران، تهران

شرح موقعیت شغلی


About the Role



We are looking for an experienced IT Help Desk Specialist to join our IT team. This specialist-level role is responsible for providing technical support to users, hardware, and IT infrastructure. The ideal candidate should have strong troubleshooting and analytical skills, with the ability to identify root causes and resolve technical issues efficiently.



Key Requirements



Technical Skills



Operating Systems & Software



  • Proficiency in Windows 10/11 and Microsoft Office Suite
  • Experience with Windows Server (Users, Groups, Permissions)
Network & Infrastructure



  • Strong understanding of networking concepts (IP, DNS, DHCP, VPN, LAN/Wi-Fi)
  • Familiarity with Microsoft services (Active Directory, DNS, DHCP, WDS)
  • Basic knowledge of Active/Passive networking and structured cabling
Hardware & Office Equipment



  • Experience with PCs, laptops, printers, scanners, and UPS devices
  • Ability to assemble, install, upgrade, maintain, and troubleshoot computer systems
  • Experience replacing hardware components such as RAM, HDD/SSD, PSU, fans, and laptop batteries
Security & IT Operations



  • Basic knowledge of Access Control, Antivirus/EDR, Firewall, and MFA
  • Experience working with ticketing systems and familiarity with SLA and ITIL concepts
Nice-to-Have



  • Experience with FortiGate firewalls (Policies, NAT, VPN, Basic Administration)
  • Experience with MikroTik (Routing, Firewall/NAT, VPN, Queue)
  • Experience with VMware ESXi and Microsoft Hyper-V
  • Familiarity with VoIP platforms (3CX, Asterisk, Cisco)
  • Experience with IT service and monitoring tools (Jira, Zendesk, Zabbix)
  • Relevant certifications such as Network+, CCNA, MCSA, or MCSE
Key Responsibilities



  • Provide on-site and remote technical support to end users.
  • Install, configure, upgrade, and troubleshoot operating systems, software, and computer hardware.
  • Handle support tickets, prioritize requests, and follow issues through to resolution.
  • Maintain IT equipment, including PCs, laptops, printers, scanners, network devices, and UPS systems.
  • Support and troubleshoot LAN/Wi-Fi, VPN, DNS, DHCP, and internet connectivity issues.
  • Perform basic configuration and maintenance of network equipment and VoIP systems.
  • Maintain hardware inventory, asset records, and technical documentation.
  • Prepare reports using Microsoft Office and contribute to improving IT procedures.
  • Assist with hardware/software procurement, vendor coordination, warranty (RMA) follow-up, and IT infrastructure projects.
Personal Attributes



  • Strong analytical and problem-solving skills
  • Excellent communication and teamwork abilities
  • Organized, detail-oriented, and accountable
  • Customer-focused with the ability to manage multiple priorities
  • Eager to learn new technologies and perform well under pressure
 



مهارت‌های مورد نیاز

  • IT
  • Help Desk
  • DNS

حداقل سابقه کار

  • کمتر از سه سال

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • مهم‌ نیست

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

IT / DevOps / Server

تاریخ انتشار آگهی:

۱۴۰۵/۰۵/۱۷

مشاغل مشابه

ارسال رزومه