استخدام Customer Service Manager
شرح موقعیت شغلی
Role and Responsibilities:
- Ensuring proper customer segmentation
- Manage customer needs and ensure their satisfaction
- Creating special ideas in order to create distinctive solutions
- Apply specific and customized behaviors to strategic customers
- Develop programs to attract, retain and expand customer relationships
- Being responsible for performance management (e.g. setting objectives and reviewing KPIs)
- Establish regular and organized communication and establish a stable and long-term relationship with customers
Requirements
- Ensuring proper customer segmentation
- Manage customer needs and ensure their satisfaction
- Creating special ideas in order to create distinctive solutions
- Apply specific and customized behaviors to strategic customers
- Develop programs to attract, retain and expand customer relationships
- Being responsible for performance management (e.g. setting objectives and reviewing KPIs)
- Establish regular and organized communication and establish a stable and long-term relationship with customers
Requirements
- At least 5 years of experience in relative field
- Leadership skill and team management
- Able to generate good reports
- Ability to work under pressure
- Creative and solution-orientated
- Strong knowledge of customer service principles and practices
- Excellent communication skills, teamwork, and interpersonal skills
- Having previous experience with customer service software, databases, and CRM tool
- Proficiency in negotiating principles and communicating effectively with customers and support team
- Leadership skill and team management
- Able to generate good reports
- Ability to work under pressure
- Creative and solution-orientated
- Strong knowledge of customer service principles and practices
- Excellent communication skills, teamwork, and interpersonal skills
- Having previous experience with customer service software, databases, and CRM tool
- Proficiency in negotiating principles and communicating effectively with customers and support team
مهارتهای مورد نیاز
- ارتباط با مشتریان و پشتیبانی
- امورمشتریان
- CRM
- Customer Service
- مدیریت ارتباط با مشتریان
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست