استخدام Account Management Specialist | Q-Commerce
شرح موقعیت شغلی
About the Role
· As an Account Management Specialist – Supermarket, you will manage a portfolio of supermarket partners and be responsible for improving their commercial and operational performance on Digikala’s platform.
· You will work closely with vendors and internal teams to identify growth opportunities, improve store performance, solve business challenges, and build long-term partnerships.
Key Responsibilities
· Own the performance and growth of assigned supermarket accounts.
· Drive growth in Orders, NMV, AOV, ATP and Active SKU.
· Monitor and improve Availability, Conversion Rate, Cancellation/Return Rate, and operational quality.
· Increase Vendor Discount, campaign participation, commercial revenue, and profitability.
· Build strong relationships with supermarket owners and key decision-makers.
· Conduct regular performance reviews and define account-level action plans.
· Identify performance gaps through dashboards and business data.
· Negotiate commercial terms, promotions, assortment, and growth opportunities.
· Coordinate with Operations, Marketing, Product, Finance, and other internal teams to resolve issues and drive execution.
· Support vendor retention, store expansion, and long-term business growth.
Qualifications
· Bachelor’s degree in Business, Management, Industrial Engineering, Economics, or related fields.
· 3+ years of experience in Account Management, Commercial, Sales, Category Management, or Business Development.
· Experience in Retail, FMCG, E-commerce, Marketplace, or Quick Commerce is preferred.
· Strong analytical, negotiation, communication, and problem-solving skills.
· Advanced Excel skills; familiarity with Power BI or SQL is a plus.
· Strong ownership mindset and ability to work in a fast-paced, target-driven environment.
مهارتهای مورد نیاز
- SQL
- Power BI
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست