استخدام Warranty Call Center
شرح موقعیت شغلی
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions
Job Brief
A Call Center Representative is a person who will be the liaison between DIGIKALA and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior
Requirements
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions
Job Brief
A Call Center Representative is a person who will be the liaison between DIGIKALA and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior
Requirements
· Previous experience in a customer support role
· Track record of over-achieving quota
· Strong phone and verbal communication skills along with active listening
· Familiarity with CRM systems and practices
· Customer focus and adaptability to different personality types
· Ability to multi-task, set priorities and manage time effectively
مهارتهای مورد نیاز
- مرکز تماس
- پشتیبانی تلفنی
- گارانتی
- ارتباط با مشتریان و پشتیبانی
حداقل سابقه کار
- کمتر از سه سال
حقوق
- حقوق از ۲,۵۰۰,۰۰۰ تا ۳,۵۰۰,۰۰۰ تومان
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- پایان خدمت