استخدام Operation Administrator

شرح موقعیت شغلی

• Planning in order to present the required services to customers.
• Reviews analyses of activities, costs, operations and forecasts data to determine progress toward stated goals and objectives. 
• Serves as a liaison between the service providers ,merchants and Internal stakeholders in live issues.
• Effective communication with internal stakeholders and customers, acquiring their needs and translating operational issues to product Requirements (development or improvement)
• Service administration to make sure all services are working as SLA also other contents of contract including  profit and loss.
• Supervision, guidance, and control of the procedures. -Supervises deliverable to ensure accuracy.
• Effective monitoring to make sure detecting any anomalies  in services and decrease bad effects on customers.
• Make sure root of all customer complains will be traced and discovered.
• Supervise, Review and approve content of the report to Submit to related stakeholders.
• Account balance clearly on the basis of the company's procedure - Providing data points for the preparation of business reviews and planning reports. 
• Ability to work in shift and on call 
• Ability to run queries that capture evidence in an objective manner.
• Ability to accurately analyze data and assess systems to identify root causes of low performance.
• Knowledge of systematic planning practices and service quality evaluation.
• Oral communication skills that engage supervising internally and negotiating with external stakeholders.
• Familiar with Financial concepts.
• Familiar with payment Industry (Shaparak, Shetab Processes) 

مهارت‌های مورد نیاز

• ارتباط با مشتری
• ارتباط با مشتریان و پشتیبانی
• پاسخگویی به مشتریان
• SLA

زبان‌های مورد نیاز

• انگلیسی

حداقل سابقه کار

• بیش از شش سال

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• معافیت دائم پایان خدمت

مشاهده آگهی‌های استخدام مشابه