استخدام Customer Experience Manager
شرح موقعیت شغلی
Job Description
● Developing and implementing customer experience strategies and initiatives.
● Ensuring consistent and positive customer interactions across all touchpoints.
● Monitoring customer metrics and reporting on CX performance.
● Conduct surveys, focus groups and interviews to gather information on customer’s opinions of different touchpoints.
● Map and develop customer journeys across varying stages, channels, and touchpoints.
● Conduct studies and research to discover new techniques necessary for improving customer experience.
● Monitor the activities of customer journeys touchpoints to ensure compliance with acceptable standards.
● Take ownership of customers' issues and follow problems through the resolution
● Collaborate with sales, marketing, after sales and other customer-facing functions to act upon insights and improve customer satisfaction and loyalty.
● Identify customer needs and take proactive steps to maintain a positive experience.
● Analyzing customer feedback data to identify trends and opportunities for improvement.
● Collaborating with UI/UX designers to improve the visual aspects of the customer experience.
● Proposing and piloting innovative solutions and technologies to create a competitive edge in customer experience.
● Analyzing customer feedback data to identify trends and opportunities for improvement.
● Collaborating with UI/UX designers to improve the visual aspects of the customer experience.
● Proposing and piloting innovative solutions and technologies to create a competitive edge in customer experience.
Requirements
● Master’s degree in Business Administration, Marketing, Business Management, Communications, or a related field
● Highly organized, with strong attention to detail.
● Strategic thinker with strong analytical and critical thinking skills.
● Continuous innovation, process improvement, and adaptability skills.
● Familiarity with quantitative and qualitative studies and customer data.
● Have a proven track record for building excellent customer experiences.
● Excellent verbal and written communication skills, ability to interact professionally with a diverse group of managers and experts both in English and Farsi.
● Have teamwork and cross-functional collaboration skills.
● Have teamwork and cross-functional collaboration skills.
مهارتهای مورد نیاز
- ارتباط با مشتریان و پشتیبانی
- پشتیبانی
حداقل سابقه کار
- بیش از شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست