آگهی‌های استخدامی

استخدام Customers Support Expert(دورکاری)

آرون | Aron
تهران، تهران

شرح موقعیت شغلی

Job Title: Customer Support Representative

Position Overview The Customer Support Representative is a key part of our organization, significantly contributing to the satisfaction of our customers. The primary objective of this role is to provide support and assistance to customers who have inquiries, concerns, or issues with the company’s products or services. This typically involves responding to customer inquiries via phone, email, or chat, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities 

  • Managing Incoming Calls and Inquiries: Handle a large volume of incoming phone calls and customer service inquiries. Often a client’s primary point of contact with the company. 
  • Answering Questions: Answer both general and specific customer questions about the company’s products/services. 
  • Resolving Issues and Troubleshooting: Resolve product/service issues, troubleshoot problems, and provide ongoing technical assistance to customers. This requires deep product/service knowledge, as well as certain hard skills. 
  • Delivering Information: Provide information about the company’s special offerings and upsell related products/services, if appropriate, when engaging with customers. 
  • Generating Sales Leads: Identify and assess customers’ needs to achieve satisfaction and generate sales leads. 
  • Building Relationships: Build sustainable relationships and trust with customer accounts through open and interactive communication. 
  • Reporting: Report new claims, handle, and gather confidential information, and perform data entry to company software systems. 
Key Qualifications 

  • Experience: Candidates with prior experience in a customer service role. This includes experience in answering customer inquiries, resolving issues, and providing information about products or services. 
  • Soft Skills: The ideal candidate should demonstrate effective communication, active listening, empathy, problem-solving, conflict resolution, interpersonal skills, and time management. 
  • Technical Proficiency: Familiarity with various software applications and the ability to navigate different computer systems is critical. They’re required to quickly access and input customer information, search for solutions to problems, and respond to inquiries via email or chat. 
  • English Skill: Must be fluent in English at least 70% 
Good to have:

  • Familiar with global financial markets.
  • Proficient in the third language such as Arabic, Turkish, and Kurdish at least 70%.
  • Familiar with sales skills.
Working hours: 9 hour rotating shifts (6 days a week)

Salary and benefits 

  • Monthly payment in USD 
  • Completely remote 
  • The possibility of promotion and salary increase. 
  • Free in-service training (extensive and continuous training about global financial markets)
Attention:
Please do not send your CV if you are looking for a second or part-time job; We need full-time personnel with high concentration.
Aron Groups does not have any representative or office in Iran; The company is incorporated under the laws of the Marshall Islands and our registered offices are in the UK and Cyprus.

مهارت‌های مورد نیاز

  • پشتیبانی
  • ارتباط با مشتریان و پشتیبانی
  • Customer Support
  • پاسخگویی به مشتریان

زبان‌های مورد نیاز

  • انگلیسی

حداقل سابقه کار

  • کمتر از سه سال

حقوق

  • حقوق از ۱۱,۰۰۰,۰۰۰ تومان

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • معافیت دائم پایان خدمت

نوع همکاری:

تمام وقت دورکاری

دسته‌بندی شغلی:

پشتیبانی و امور مشتریان

تاریخ انتشار آگهی:

۱۴۰۲/۱۱/۱۷ (منقضی‌شده)

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