استخدام Customer Service Specialist (Remote)

شرح موقعیت شغلی

• Analyze our existing data sources to generate more and bigger inbound opportunities and Manage large amounts of email.
• Identify and assess customers’ needs to achieve satisfaction
• Respond to inbound interest and nurture key decision makers towards conversion
• Ensuring a high level of acquisition, renewal, and satisfaction rates
• Update and manage all activities, opportunities, and account information in CRM
• Work with related departments and provide constructive feedback to leadership, development, marketing, and support teams regarding market knowledge and analysis.
• Run and manage virtual presentations to leads and customers when necessary
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Consistently achieve a monthly quota of qualified opportunities.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• At least 2 years of closing experience at a B2C within the SME market
• Strong organization skills and experience using a CRM and other tools
• Ability to effectively and energetically present to customers, peers, and leadership
• Excellent written and verbal English communication skills 
• Ability to multitask, organize and prioritize work
• A storyteller, negotiator, and entrepreneur
• A creative thinker, aggressive analyzer, and deft communicator
• Demonstrated ability to work independently

مهارت‌های مورد نیاز

• Customer Service
• B2C
• CRM

حداقل سابقه کار

• کمتر از سه سال

حقوق

• حقوق از ۱۰,۰۰۰,۰۰۰ تومان

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• مهم‌ نیست

مشاهده آگهی‌های استخدام مشابه