امیرحسین لطفی

Managed a team of customer service representatives to
ensure quality service delivery
Implemented customer satisfaction surveys and analyzed
the results to identify areas of improvement
Developed and implemented training programs for new
customer service hires, resulting in improved eciency
and customer satisfaction
Resolved customer escalations and complaints in a
timely and satisfactory manner
Achieved and exceeded monthly customer service targets
by motivating and coaching team members

Developed and implemented cost-saving strategies that
resulted in a 10% reduction in operational expenses.
Led a team of nance professionals, providing guidance
and support in nancial reporting, analysis, and
compliance with regulatory requirements.
Implemented new accounting software that streamlined
processes and improved nancial reporting accuracy by
15%.
Collaborated with cross-functional teams to develop and
execute pricing strategies that increased prot margins
by 12%.

Managed a team of 15 technical support representatives
in a call center environment
Developed and implemented training programs to
enhance technical skills and improve customer service
Monitored and evaluated performance of team members,
providing coaching and feedback to drive productivity and
quality
Resolved escalated customer issues in a timely and
satisfactory manner, ensuring customer satisfaction
Implemented process improvements that resulted in a
20% reduction in average call handling time

Supervised a team of 25 call center agents to ensure
exceptional customer service and achieve performance
goals
Implemented a CRM system resulting in a 30% increase in
agent productivity and a 20% reduction in customer
waiting time
Identied training needs and developed custom training
programs to improve agent knowledge and skills in
handling customer inquiries and complaints
Monitored and analyzed call center metrics to identify
opportunities for process improvement and implement
corrective actions
Received an award for consistently exceeding customer
satisfaction targets by 15% through effective team
management and problem-solving skills

Managed and supervised a team of network operations
center technicians
Monitored and maintained network infrastructure to
ensure optimal performance and uptime
Developed and implemented standard operating
procedures for troubleshooting and resolving network
issues
Evaluated and improved network systems and protocols
to enhance eciency and reliability
Led and coordinated problem resolution efforts during
network outages or critical incidents

Developed and maintained web applications using PHP,
JavaScript, HTML, and CSS, resulting in a 30% increase in
user engagement.
Collaborated with cross-functional teams to design and
implement new features, improving overall project
delivery time by 20%.
Optimized existing codebase for performance
enhancements, reducing load times by 15% and
increasing site reliability.
Implemented responsive design principles to ensure
compatibility across various devices, contributing to a
25% uptick in mobile users.
Led code reviews and mentoring sessions for junior
developers, fostering a culture of continuous learning and
improvement within the team.

پروژ] ای و دور کاری

Managed and maintained network infrastructure for 100+
users
Provided technical support and troubleshooting for
hardware and software issues
Installed, congured, and managed software applications
Implemented security measures to protect the
organization's IT systems
Conducted regular system backups and disaster recovery
procedures

Responded to technical inquiries and resolved customer
issues over the phone and through email.
Provided troubleshooting support for software, hardware,
and network-related problems.
Assisted customers with account setup, device
conguration, and software installation.
Maintained accurate records of customer interactions
and solutions provided using CRM software.
Achieved a 95% customer satisfaction rating based on
surveys and feedback.

Managed and supervised a team of tele sales
representatives, consisting of 10 members
Developed and implemented effective sales strategies to
achieve monthly targets
Trained and mentored new team members, ensuring their
productivity and success
Monitored and evaluated team performance, providing
feedback and coaching for improvement
Consistently exceeded sales targets by 20%, resulting in
increased revenue for the company