Fatemeh Tabatabaei

اطلاعات شخصی

تخصص: CRM Manager
آدرس ایمیل: تماس از طریق جابینجا
شماره موبایل: تماس از طریق جابینجا
سال تولد: ۱۳۷۱
جنسیت: زن
وضعیت تأهل: متأهل
استان سکونت: قم
آدرس: تماس از طریق جابینجا

درباره‌ی من

Enthusiastic and driven professional with a strong background in customer relationship management
(CRM), eager to bring my skills into the realm of product management. While I am new to the product
management field, my experience in CRM has equipped me with key skills such as PRD development,
data-driven decision-making, and cross-functional collaboration—skills that are crucial for successful
product management. My passion for technology, combined with my proactive approach to learning Agile
and Scrum, underscores my commitment to excelling in this exciting new career path. I am eager to
leverage my problem-solving abilities and customer-focused mindset to contribute to innovative product
strategies.

سوابق شغلی

Freelance Consultant
Freelance

از فروردین ۱۳۹۵ تا فروردین ۱۳۹۷

Customized WordPress templates to meet client requirements.
• Provided technical assistance and network troubleshooting services.
• Designed journals using Adobe InDesign and Illustrator for various clients.
Mathematics & Physics Educator
Savior international school

از مهر ۱۳۹۷ تا خرداد ۱۳۹۹

Tailored dynamic lessons in mathematics and physics to the Oxford and Cambridge
curriculum.
•
Achieved exceptional examination success rates and fostered lifelong learning.
CRM Manager & Social Media Strategist
OABeans

از فروردین ۱۳۹۹ تا فروردین ۱۴۰۳

Product-Driven Documentation: Authored detailed PRDs, including a comprehensive Zendesk
integration, which laid the groundwork for seamless product enhancements within the CRM
framework.
• Customer-Centric Improvements: Spearheaded initiatives to boost customer satisfaction by
analyzing CSAT data and refining review policies, closely aligning these efforts with user needs—a
key aspect of product management.
• Policy Development: Documented and implemented key operational policies such as client
segmentation and agent workflow design, ensuring a structured and efficient customer experience.
• Data Analysis & Strategy: Leveraged Excel (Google Sheets) as a powerful tool for data analysis,
driving insights that informed strategic decisions across sales and marketing teams.
• Cross-Functional Collaboration: Facilitated effective communication and project coordination
across teams using Discord and ClickUp, ensuring alignment and smooth execution of initiatives.

مهارت‌ها

تسلط به مفاهیم سئو در نویسندگی
نگارش و ویرایش محتوای متنی
ترجمه کتبی
ترجمه همزمان
آشنا با مفاهیم سئو و keyword ها
ساخت لوگو
ساخت بنر
تسلط به شبکه های اجتماعی
ساخت موشن گرافی
طراحی مجله
توانایی سرچ بالا در اینترنت
تسلط کامل به MS Office
آشنا با Google Analytics
آشنا با Search Console
تسلط کامل بر illustrator
تسلط کامل بر Indesign
آشنا با after effect
آشنا با photoshop
آشنا با HTML
آشنا با CSS
Customer Care
SCRUM

سوابق تحصیلی

مهندسی برق مخابرات (کارشناسی)
دانشگاه قم

از ۱۳۹۰ تا ۱۳۹۴
علوم شناختی - هوش مصنوعی (کارشناسی ارشد)
پژوهشکده علوم شناختی

از ۱۴۰۲ تا ۱۴۰۳

زبان‌های مسلط

فرانسوی (مبتدی)
انگلیسی (حرفه‌ای)
عربی (مبتدی)

به روز شده در ۱۴۰۳/۱۲/۱۳ ، کد WB-2152974