شرح موقعیت شغلی

Key Responsibilities

• Resolve technical issues that the Tier-1 Support Team cannot handle.
• Diagnose the root cause of complex technical problems.
• Analyze system logs and error messages to identify issues.
• Apply technical skills to fix problems or offer temporary solutions.
• Reproduce bugs and issues reported by users for further analysis.
• Escalate unresolved issues to the Development Team with detailed information.
• Ensure clear communication between the Support Team and the Development Team.
• Document troubleshooting steps and findings in the support system.
• Update the knowledge base with solutions to recurring problems.
• Assist customers with technical questions and explain solutions in simple terms.
• Continuously seek ways to improve support processes and stay updated on new technologies.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a similar field, or equivalent work experience.
• Good understanding of IT systems and applications.
• Skilled in analyzing logs and solving technical problems.
• Strong communication skills, both spoken and written.
• Able to work well under pressure and handle multiple tasks at once.

Preferred Qualifications

• 2-4 years of experience in a technical support role, with at least 1 year in a Tier-2 or similar position.
• Experience with the ELK stack for analyzing logs and monitoring systems.
• Familiar with at least one monitoring system like Zabbix or Grafana.
• Basic knowledge of Linux, including using the command line and simple system administration.
• Experience with support ticketing systems (e.g., Zendesk, JIRA).
• Basic understanding of database management and SQL.
• Basic understanding of one programming language (e.g., Python, PHP).

Benefits

• Supplementary health insurance for you and your family 
• Competitive salary with regular promotion opportunities
• Flexible working hours, including remote work opportunities. 
• An exciting work environment with talented colleagues, cultural diversity, with an open environment for new ideas. 
• We provide everything you need to work comfortably, such as laptops, equipment for remote work, etc. 

مهارت‌های مورد نیاز

• tier2
• Grafana
• ZABBIX
• ELK

حداقل سابقه کار

• سه تا شش سال

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• مهم‌ نیست

ارسال رزومه