استخدام Service Desk Specialist

توسعه فناوری سوشیانت | Soshyant
تهران، تهران

Responsibilities:

Providing technical assistance and support to users who encounter issues with their hardware, software, applications, or network connectivity.
Identifying and diagnosing technical problems, then determining the best course of action to resolve them efficiently.
Logging, tracking, and prioritizing support requests using helpdesk software or ticketing systems. This involves maintaining accurate records of issues, resolutions, and communication with users.
Documenting troubleshooting steps, solutions, and frequently asked questions to build a knowledge base that can be referenced by both helpdesk staff and users.
Identifying and responding to incidents, such as outages, performance degradation, or configuration errors. investigating incidents promptly, determining their basic causes, and reporting them to owners.
Responding to alerts generated by monitoring systems or automated alerts from devices or services.
prioritize alerts based on severity and impact, then take appropriate action to address the underlying issues.

Technical Skills:

Strong knowledge of computer systems, hardware, software, and networking fundamentals. This includes understanding operating systems (Windows, macOS, Linux), troubleshooting common software issues, and basic knowledge of network protocols.
Understanding basic cybersecurity principles and best practices is important for safeguarding sensitive information and protecting against potential security threats.
Proficiency in using network monitoring and management tools such as VMWare Aria Operation, Zabbix, or Wireshark.
Configure monitoring systems, set up alerts and interpret performance data to identify network issues.

Soft Skills:

Collaboration with other IT professionals and departments is often necessary to resolve complex issues or implement changes effectively. Helpdesk personnel should be able to work well in a team environment, sharing knowledge and expertise to achieve common goals.
Ability to analyze technical issues, identify root causes, and develop effective solutions in a timely manner.
Thoroughness and attention to detail in designing, implementing, and documenting infrastructure configurations and procedures.

تمام وقت

۱۴۰۳/۰۳/۰۸

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