استخدام CX and QC Specialist
شرح موقعیت شغلی
Over view:
As a fast-growing E-commerce, SnappMarket strives to improve online shopping experiences We are looking for a customer experience specialist that will be the liaison between
our company and its current and potential customers. The successful candidate will
be able to accept ownership for effectively solving customer issues, complaints, and
inquiries; keeping customer satisfaction at the core of every decision and behavior.
Listening to recorded calls and assessing and annotating whether company quality
standards were or were not met.
Role and Responsibilities
• Management and resolving customer complaints. (Call)
• Identify and escalate issues to the supervisor.
• Document all call information according to standard operating procedures
• Follow up on customer calls where necessary
• Complete call logs and reports
• Collaborate with other teammates to create innovative ideas
• Evaluating and scoring recorded calls based on various criteria
Qualifications and Education Requirements
• Completed associate or bachelor's degree
• Familiarity with Excel and other Microsoft Office applications.
• 1 year of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Ability to handle stressful situations appropriately in calls
مهارتهای مورد نیاز
- CX
- Qc
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست