استخدام CX and QC Specialist
شرح موقعیت شغلی
Overview:
We are looking for a customer experience specialist that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Listening to recorded calls and assessing and annotating whether company quality standards were or were not met.
Responsibilities:
- Management and resolve customer complaints. (Call)
- Identify and escalate issues to supervisor.
- Document all call information according to standard operating procedures
- Follow up customer calls where necessary
- Complete call logs and reports
- Collaborate with other teammates to create innovative ideas
- Evaluating and scoring recorded calls based on various criteria
Qualifications:
- Completed associate or bachelor's degree
- Familiarity with excel and other Microsoft office applications.
- 1 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Ability to handle stressful situation appropriately in calls
مهارتهای مورد نیاز
- Qc
- CX
- ارتباط با مشتریان و پشتیبانی
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست