استخدام Customer Support Team Leader
شرح موقعیت شغلی
Responsibilities:
•Monitoring daily workflow and ensures that correct procedures are followed
•Give detailed statistical feedback on performance of team members to the management for staff evaluation
•Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends.
•Delegate different customer Support duties to team members to ensure a faster and smoother flow of operation through division of labor
•Create and implement work procedures that will enhance the operating procedures and standards
•Delegate different customer Support duties to team members to ensure a faster and smoother flow of operation through division of labor
•Create and implement work procedures that will enhance the operating procedures and standards
•Must be able to make decisions in critical situations
•Ability to lead and motivate others
•Reviews all reports
•Remains available at all times for agents’ questions and concerns.
•Must be willing to work weekends and holidays as well as normal daytime hours.
•Must have ability to communicate effectively with team members
•Working hours: 9 to 18 , 7 days of week
Requirement:
•Must have excellent leadership and management skills.
•Should have excellent problem solving and negotiation skills.
•Must have strong computer skills.
•Good organizational skills and attention to detail are essential.
•Must have active listening skills.
•Exceptional customer service skills are a must.
•Experience as a call center agent or coordinator.
مهارتهای مورد نیاز
- سرپرستی
- ارتباط با مشتریان و پشتیبانی
- کنترل و نظارت
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست