استخدام Operation Manager VP
شرح موقعیت شغلی
job description:
- Define long-term strategic plans and roadmap of Snappfood Call center and Support
- Examines workload and processes, prioritizes effort and implements initiatives to improve productivity and efficiency
- monitor Customer experience KPIs and metrics and develop and manage initiatives to ensure a high level of service and customer satisfaction and compliance with all Service Level Agreements (SLAs)
- Collaborate with stakeholders to drive continuous improvements in processes, tools and financial metrics
Requirements:
- +5 years experience preferably Call center or support management / business data analysis /project management / business process management
- Experience in a call center/support environment is a plus
- Strong analytical skills and the ability to structure metrics and identify trends
- Ability to manage a team of talented data analyst and project managers
-strong communication skills to collaborate with stakeholders and lead changes and projects
- Keen attention to detail, commitment to quality, critical thinking, and exceptional judgment
- High-integrity and initiative, focused on driving consistent results
مهارتهای مورد نیاز
- Operations Management
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست