استخدام Vendor Retention Specialist
شرح موقعیت شغلی
In the story of Snappfood, we believe in creating value that goes beyond the ordinary. We are willing to establish innovative tendencies and are eager to have you on our team to help us get through our business challenges with creativity, intelligence, and agility.
We are waiting for you to continue this story.
We are waiting for you to continue this story.
Responsibilities:
- Analyzing data to identify vendors who may be at risk of leaving the platform, and negotiate
with them to proactively engage with these vendors, address their concerns, and resolve any
issues to retain their business and restore their activity on the platform - Providing excellent customer service to address any issues or concerns and ensure vendor
satisfaction - Detecting vendors who have churned, negotiate with them to solve any issues that caused
them to leave the platform and encourage them to return - Collaborating with other teams, such as marketing and service verticals, to ensure alignment
and consistency in messaging and strategy - Renegotiating and reviewing contracts with vendors who need to make changes to their
agreements to become reactive on the platform
Requirements:
- Strong follow-up skills with the ability to proactively track and manage multiple tasks and
projects to completion - Excellent communication skills, both written and verbal
- Strong interpersonal skills to build relationships with vendors and team member
- At least 2 years of experience in account management, customer retention management or
similar positions - Experience in the food industry is a plus
Benefits:
- Credit for: Vacations, Gym, Therapy, Internet Costs
- Complementary Insurance
- Educational platform of advanced courses
- Snappfood's Discount codes
- Loans
مهارتهای مورد نیاز
- فروش و بازاریابی
- اصول و فنون مذاکره
- فروش
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست