استخدام Vendor Retention Specialist

اسنپ فود | Snappfood
تهران، تهران

Responsibilities:

Analyzing data to identify vendors who may be at risk of leaving the platform, and negotiate
with them to proactively engage with these vendors, address their concerns, and resolve any
issues to retain their business and restore their activity on the platform.
Providing excellent customer service to address any issues or concerns and ensure vendor
satisfaction.
Detecting vendors who have churned, negotiate with them to solve any issues that caused
them to leave the platform and encourage them to return.
Collaborating with other teams, such as marketing and service verticals, to ensure alignment
and consistency in messaging and strategy.
Renegotiating and reviewing contracts with vendors who need to make changes to their
agreements to become reactive on the platform.

Requirements:

Strong follow-up skills with the ability to proactively track and manage multiple tasks and
projects to completion
Excellent communication skills, both written and verbal
Strong interpersonal skills to build relationships with vendors and team members

Experience:

At least 2 years of experience in account management, customer retention management or
similar positions
Experience in the food industry is a plus

Education:

At least Bachelor’s degree in MBA, Engineering, Management, or other related fields

Benefits:

تمام وقت

فروش و بازاریابی

۱۴۰۲/۰۳/۲۸ (منقضی‌شده)

مشاغل مشابه