استخدام Delivery Operations Manager

شرح موقعیت شغلی

• Partnership in defining team targets and KPIs aligned with the Delivery and company goals and
  targets
• Partnership in designing and performing effective strategies, designing workflows, processes, and
  work structures to meet them
• Partnership with the team manager in recruiting, onboarding, training, and supervising a team of
  Delivery Operation Specialists
• Providing guidance, feedback and support in planning and executing effective strategies to enhance
  the overall customer delivery experience
• Strive to successfully supervising, mentoring, and motivating a team of Operation Specialists to
  achieve the team and employees targets
• Partnership in team conducting performance evaluations and provide coaching and ongoing feedback
  for continuous improvement
• Follow-up and implementation of logistics projects defined in different cities and coordination with
  relevant units according to timing and goals
• Monitor and optimize delivery routes for efficiency and timely order fulfillment
• Coordinate with vendors and internal teams to streamline the delivery process
• Design and perform effective processes and workflows to address and resolve any delivery-related
  issues or customer complaints promptly
• Implement and refine operational strategies to enhance delivery speed and accuracy
• Ensure compliance to quality standards in food packaging and delivery by vendors
• Conduct regular quality checks to maintain service excellence
• Coordinate with logistics partners to maintain a smooth flow of deliveries
• Collect, analyze and create high-quality reports on operational metrics and provide actionable insights
  to the team manager
• Collaborate with customer service teams to handle delivery-related inquiries and concerns

• Familiar with logistics management software and tools
• Understanding of supply chain dynamics and inventory management principles
• Strong analytical skills
• Strong skill in Office tools especially Excel
• Capability to generate reports and derive actionable insights
• Adaptability and willingness to learn and implement new technology and delivery management
  systems
• Knowledge of local regulations and laws related to food delivery
• Understanding of safety standards and protocols related to food handling and transportation

• Vouchers for Vacations, Gym, Therapy Sessions, Internet Costs
• Complementary Insurance
• Educational platform of advanced courses
• Snappfood's Discount codes
• Loans

مهارت‌های مورد نیاز

• Operations
• office
• delivery

حداقل سابقه کار

• سه تا شش سال

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• مهم‌ نیست

مشاهده آگهی‌های استخدام مشابه