استخدام Tech Support Lead
شرح موقعیت شغلی
Along with the CTO, she/he would do the following:
- Lead a cross-functional unit across development, DevOps and QA teams
- Would have "NO DIRECT REPORTS" for time being but have authority to escalate production issues on all levels by all means
- Lead training of QA teams to handle/resolve production issues
- Define, prioritize and follow up the resolution of root causes to production issues
- Lead resolution of incidents by creating a response team
- Provide through our QA team, live support to singular issues as they happen in our production environment
- Have authority to revert production deployments, cancel sprints
- Work collaboratively with teams to define SLAs and moving toward improving snappbox SLAs
- Would have "NO DIRECT REPORTS" for time being but have authority to escalate production issues on all levels by all means
- Lead training of QA teams to handle/resolve production issues
- Define, prioritize and follow up the resolution of root causes to production issues
- Lead resolution of incidents by creating a response team
- Provide through our QA team, live support to singular issues as they happen in our production environment
- Have authority to revert production deployments, cancel sprints
- Work collaboratively with teams to define SLAs and moving toward improving snappbox SLAs
Requirements:
- More than 3 years of proven experience in the field of IT
- Demonstrated experience in Microservices
- Relevant experience in technical support
- Professional written and interpersonal skills, problem-solving and decision-making ability
- Understands client-side and backend worlds
- Has an eye for finding and elaborating backlog items and asks drilling whys to realize why a fault has happened?
- Is willing to work across units to solve problems
- Passion for perfection
- Demonstrated experience in Microservices
- Relevant experience in technical support
- Professional written and interpersonal skills, problem-solving and decision-making ability
- Understands client-side and backend worlds
- Has an eye for finding and elaborating backlog items and asks drilling whys to realize why a fault has happened?
- Is willing to work across units to solve problems
- Passion for perfection
مهارتهای مورد نیاز
- Technical Support
- DevOps
- Microservices
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
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