استخدام CRM Analyst
شرح موقعیت شغلی
Job Description
About Snapp
Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to Snapp drivers who use their private cars to offer transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and being the first choice of each user in Iran.
About The Team
CRM team’s mission is to ensure a targeted, consistent and long-term relationship with customers through demand-side communications, and maintain the balance with supply. Through CRM actions we aim at improving funnel metrics for targeted segments of users and ensure a smoother and more desirable customer experience.
CRM team’s mission is to ensure a targeted, consistent and long-term relationship with customers through demand-side communications, and maintain the balance with supply. Through CRM actions we aim at improving funnel metrics for targeted segments of users and ensure a smoother and more desirable customer experience.
About The Role
As an Analyst in CRM team, you would perform tasks in coordination with other team members to run demand side campaigns. You deal with large customer data for better targeting, offering and communications to ensure customized communications to related users.
As an Analyst in CRM team, you would perform tasks in coordination with other team members to run demand side campaigns. You deal with large customer data for better targeting, offering and communications to ensure customized communications to related users.
Reponsibilities:
- Identify and create users’ segments for CRM communications based on business needs using dashboards, BI, or data querying
- Regularly run, assess and review CRM campaigns and optimize their performance through ongoing tests
- Identify trends and insights, and optimize performance based on those insights
- Manage loyalty club related activities with all stakeholders to fulfill the business requirements.
- keep organized history of CRM campaigns
- manage time in a way that communications are sent according to their priorities
- Coordinate with team members and suggest initiative possibilities from CRM standpoints.
Requirements:
- Proficiency in programming in Python or R
- Proficiency in data querying in SQL
- English proficiency
- Flexibility to work during off hours if needed
- Comfortable with using formulas in large MS Excel files
- Minimum Experience of 2 years as role of similar roles.
مهارتهای مورد نیاز
- SQL
- Python
- CRM
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
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