شرح موقعیت شغلی

•  Develop and implement a customer support policy for the entire organization
•  Develop programs to attract, retain and expand customer relationships
• Follow the customer order process & fulfill their needs.
•  Providing solutions on attaining and keeping customers
•  Develop feedback or complaints procedures for customers
•  Ensuring proper customer segmentation
•  Manage customer needs and ensure their satisfaction
• Implement an effective customer loyalty program
•  Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service supervisors and experts
•  Collect, validate, and analyze data on performance metrics and customer support
•  Maintains customer support staffs by recruiting, selecting, orienting, training and evaluating them
•  Being responsible for performance management
•  

•   At least 5 years of experience in relative field
•  Strong knowledge of customer service principles and practices
• Excellent communication skills, teamwork, and interpersonal skills
• Creative and solution-orientated
• Decision-making skills
• Proficiency in negotiating principles and communicating effectively with customers and support team
• Previous experience working with customer service software, ticketing systems and CRM tools
• And it has soft skills such as: Adaptability, Leadership, People Management, Conflict Management, Creativity and Innovation, Communication 

مهارت‌های مورد نیاز

• پشتیبانی
• ارتباط با مشتریان و پشتیبانی
• مدیریت ارتباط با مشتریان

حقوق

• حقوق از ۱۲,۰۰۰,۰۰۰ تومان

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• مهم‌ نیست

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