استخدام Technical Support Specialist

شرح موقعیت شغلی

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

• Degree in computer science or information technology.
• Familiar network plus, accounting software and sql
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows
• Experience with remote desktop applications and help desk software.
• Familiarity with Jira is essential for this position.

مهارت‌های مورد نیاز

• پشتیبانی فنی
• پشتیبانی نرم افزار
• SQL

حداقل سابقه کار

• کمتر از سه سال

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• معافیت تحصیلی معافیت دائم پایان خدمت

ارسال رزومه