استخدام کارشناس پشتیبانی مشتریان

شاواز | Shavaz
تهران، تهران

Job description:

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Provide accurate, valid, and complete information by using the right methods/tools
Keep records of customer interactions, process customer accounts, and file documents
Identify and assess customers' needs to achieve satisfaction
Prepare product or service reports by collecting and analyzing customer information
Go the extra mile to engage customers
Cooperate with other teams

Requirements:

Strong phone contact handling skills and active listening
Familiar with Microsoft Office and CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize and manage time effectively
The ability of Problem Solving

تمام وقت

پشتیبانی و امور مشتریان

۱۴۰۰/۰۸/۱۰ (منقضی‌شده)

مشاغل مشابه