استخدام Technical Support Specialist (Remote - English)
شرح موقعیت شغلی
This role is for individuals passionate about delivering high-level customer support in a technically complex environment. You'll engage with clients worldwide, making it a dynamic, global role.
What will you be doing?
- Provide not just traditional customer support but also technical guidance to customers fully in written English, especially about e-commerce products.
- Act as a liaison between the customer and product and technical teams, understanding and translating customer needs into technical language and vice versa.
- Resolve customer complaints efficiently and professionally.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Provide valuable feedback on the effectiveness and efficiency of the customer service process.
What skills and attributes will you need?
- Passion for exceptional customer support by going above customer expectations and delighting them.
- Advanced written English proficiency for effective communication.
- Adaptability to work flexible hours.
- Professionalism and composure with stressed or upset customers.
- Strong interpersonal skills and a passion for helping others.
- Minimum of 1-year work experience, preferably in IT.
Additional skills:
- Proficiency in HTML and CSS is a plus.
- Experience in customer-centric roles is advantageous.
- Priority for candidates with engineering backgrounds, particularly in industrial or computer engineering.
What benefits will you get?
In addition to our standard comprehensive benefits package, this role offers unique advantages like:
- Supplemental health insurance.
- Remote work flexibility.
- Provision of remote work equipment.
- Growth-focused organizational culture with annual training allowances, daily self-learning time, and opportunities for hard and soft skill development.
- Professional growth opportunities as the company expands.
- Exposure to cutting-edge technology tools like Intercom, Notion, Canny, Jira, and Google Workspace.
- Insight into the software development process.
What should you consider about this opportunity?
- Ideal for those passionate about long-term customer-facing roles.
- Requires working rotational shifts, including mornings, afternoons, and evenings, to ensure 24/7 coverage for customers in different time zones, mainly Eastern Time.
- Please submit your resume in English. Only resumes in English will be reviewed.
مهارتهای مورد نیاز
- پشتیبانی فنی
- پشتیبانی
- Microsoft Office
زبانهای مورد نیاز
- انگلیسی
حداقل سابقه کار
- مهم نیست
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست