استخدام Operation Excellence Supervisor

افود | Ofood
تهران، تهران

Roles & Responsibilities:

Set Vision and Strategy: Define and implement the vision and strategic direction for the operations team, ensuring alignment with overall company goals.
Monitor and Report Performance: Regularly monitor and report on the performance of internal processes and third-party vendors to stakeholders. Use data-driven insights to suggest improvements.
Process Improvement: Identify bottlenecks and inefficiencies in operational processes and design innovative solutions to optimize performance.
OKR Management: Set and track OKRs (Objectives and Key Results) for the operations team, ensuring alignment with organizational objectives.
Sales Safety Assurance: Ensure all operational processes comply with safety standards to protect sales integrity and customer satisfaction.
Innovation and Development: Drive the innovation of operational products and processes, continually seeking ways to enhance efficiency and customer experience.
Crisis Management: Develop and implement strategies for managing operational crises and ensure business continuity.

Requirements:

Bachelor’s degree in Business Administration, Operations Management, Logistics, or a related field. A master’s degree is preferred.
Minimum of 5 years of experience in operations management, with at least 2 years in a supervisory role.
Proven experience in process improvement, performance monitoring, and strategic planning.
Experience in the e-commerce or food delivery industry is a plus

Technical Competencies (Knowledge, Skill, Ability):

Data Analysis: Proficiency in data analysis tools and techniques to interpret performance metrics and drive decision-making.
Process Improvement: knowledge of process improvement methodologies such as Lean, Six Sigma, or Kaizen.
Project Management: Ability to manage multiple projects simultaneously and meet deadlines.
Strategic Thinking: Capability to develop and implement strategic plans that align with business goals.
Technical Knowledge: Understanding of logistics and supply chain management, especially in the context of last-mile delivery.

Behavioral Competencies:

Communication: Excellent verbal and written communication skills, with the ability to effectively convey complex information to various stakeholders.
Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to identifying and addressing issues.
Adaptability: Ability to adapt to changing business environments and manage multiple priorities.
Collaboration: Strong interpersonal skills and the ability to work effectively with cross-functional teams.
Customer Focus: Commitment to providing excellent customer service and enhancing the customer experience.

Benefits:

Join our friendly and dynamic team and enjoy a range of perks, such as:

تمام وقت

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