استخدام کارشناس ارشد پشتیبانی
شرح موقعیت شغلی
We are looking for a passionate and capable person in our customer service team to look after our customers with passion. As a Customer Care supervisor, your main responsibility will be to improve customer satisfaction. Some of your key responsibilities are:
- Making the best experience for our users by solving problems; answering questions through our contact channels and investigating complaints.
- Develop service procedures, policies, and standards.
- Analyzing relevant data to determine customer service outputs.
- Improving customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating metrics and KPIs; monitoring and analyzing results.
- Maintain close contact with the product managers to get updated about changes in the product.
- Analysis of users’ problems and offering solutions to product managers to improve product UX.
- Optimize current processes in order to maximize efficiency and effectiveness.
Requirements
- Proven customer service experience
- Problem-solving skills
- Solid knowledge of customer service principles and practices.
- Communication skills
- Confidence, patience, politeness, and diplomacy, when dealing with difficult situations
- Ability to supervise and lead
- Ability to work well under pressure
- Knowledge of SQL and Microsoft Office
- Organizational and planning skills to develop customer services policies
مهارتهای مورد نیاز
- پشتیبانی
- ارتباط با مشتریان و پشتیبانی
- Microsoft Office
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست