آگهی‌های استخدامی

استخدام CRM Specialist

نقش اول کیفیت | Naghsh Aval Keyfiat
تهران، تهران

شرح موقعیت شغلی

Job Description

 Customer Complaint Handling – second line service Analyze and Ticket Creation
- Ensure the treatment of the customer complaints received via Customer Care, and inform about the ongoing action to solve them.
 Reporting and Data Base Updating  
 -         Send all the reports to the agreed list within the timeline, and ensure the entire database used in the section is updated.


Requirements

 
• Bachelor’s degree in Telecommunications or Computer Science Degree.
• Strong collaborating ability, create and handle and relationships with other departments.
• Very familiar with managed equipment and the existing architecture and configuration of the respective networks
• Analytical & Problem Solving.
• Persistence & Perseverance.
• Rigor & Organization.
• Working under Pressure.
• Know how to diagnose and evaluate the level of complexity and urgency of a problem and make correlations.
• Intermediate English.
• Intermediate MS Office Pack (Word, Excel, PowerPoint, Access, Visio, etc.).
• Ability to work off hours depending on Network outages and the Customer requests.
• Full time availability (24x7) to support after office hours and be able to relocate with in the country.
• 1 to 2 years of experience in telecom industry is preferred.

مهارت‌های مورد نیاز

  • مرکز تماس
  • ارتباط با مشتریان و پشتیبانی
  • پاسخگویی به مشتریان

حداقل سابقه کار

  • کمتر از سه سال

حقوق

  • حقوق از ۵,۰۰۰,۰۰۰ تومان

جنسیت

  • مهم نیست

وضعیت نظام وظیفه

  • معافیت دائم پایان خدمت

نوع همکاری:

تمام وقت

دسته‌بندی شغلی:

پشتیبانی و امور مشتریان

تاریخ انتشار آگهی:

۱۴۰۰/۰۶/۱۷ (منقضی‌شده)

مشاغل مشابه

مشاهده آگهی‌های استخدام مشابه