استخدام Service Desk Technician
شرح موقعیت شغلی
Responsibilities and Duties:
- Effectively, professionally, and respectfully provides support for all the services offered by IT service department to end users.
- Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job and also other informative work logs.
- Engages in research and in-depth troubleshooting to resolve technical issues.
- Elevates complex and/or high priority problems to the appropriate support groups for resolution.
- Works on ServiceDesk related projects as assigned by team leader or manager.
- Serves as a hardware technician who installs, repairs, troubleshoots, modifies computer systems and related hardware to meet the needs of customers.
- Responsible for all IT related equipment set up for meetings/presentations
Knowledge & Skills:
- Comprehensive knowledge of and experience on Microsoft Windows operating systems, Microsoft Office, general computer applications, and security solutions.
- Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
- Basic knowledge of network devices, servers and services such as Microsoft Active Directory, DNS, DHCP, Microsoft Exchange, file and print server.
- Working knowledge of desktop and laptop computers hardware.
- Working knowledge of typical office equipment such as IP Phone, printer, copier, and fax machine, etc.
- Familiarity with ITIL framework Behavioral qualities:
- Customer service orientation
Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations - Ability to manage multiple priorities
- Must be self-motivated and dedicated to continual personal and professional improvement
- Ability to work extended hours during tax season or when required to complete projects
مهارتهای مورد نیاز
- عیب یابی
- Service Desk
- نصب و راه اندازی
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت تحصیلی معافیت دائم پایان خدمت