استخدام Operations & Support Engineer
شرح موقعیت شغلی
Roles and Responsibilities:
•Deep functional knowledge of the support application(s) and interdependencies.
•Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
•Enhance productivity, efficiency, and customer satisfaction. Your actions will directly impact our ability to deliver high-quality services and exceed customer expectations.
•Communication with all managers and client relationship management in partnership with Developer team members.
•Ensuring all production changes are made in according with rules and risk guidelines.
•Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.
Education:
•Associate's or Bachelor's degree in Computer Engineering or other related fields.
Experience:
•At least 1 year related experience.
Knowledge/Skills / Ability:
•General Linux and Unix administration.
•Familiarity with Git.
•Familiarity with Monitoring system like Zabbix or Grafana.
•Upper intermediate English level (both written and spoken).
•Strong team spirit, open minded and willing to work in an international environment.
•Problem solving skills.
•Ticketing System Like Jira.
•7*24 support on mentioned platforms.
•High responsibility and accountability.
•Flexible, proactive with strong technical and analytical mind.
General Working Condition:
•Job is shiftly and each shift contain at least 8 hours of day.
•All Shifts are on-site.
•General Working condition of Irancell Labs.
•Location: pasdaran
مهارتهای مورد نیاز
- پشتیبانی نرم افزار
- پشتیبانی
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست