استخدام Technical Support

شرح موقعیت شغلی

• The Technical Customer Support specialist will be responsible for providing high-quality technical support to customers through various channels, including email, chat, and phone. They will work closely with other departments to troubleshoot technical issues, provide product knowledge, and resolve customer inquiries in a timely and efficient manner.

• Provide technical support to customers through various channels, including email, chat, and phone
• Diagnose and troubleshoot technical issues related to the cryptocurrency exchange platform, including but not limited to trading, deposits, and withdrawals
• Collaborate with other departments to identify and resolve technical issues and escalate unresolved issues to appropriate teams
• Respond to customer inquiries and provide product knowledge to customers
• Maintain accurate and detailed records of customer interactions and resolutions
• Continuously improve technical support processes and procedures to enhance customer experience
• Stay up-to-date on industry and product changes and developments

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 2-3 years of experience in technical customer support or a related field
• Experience in the finance or technology industry is preferred
• Proficiency in relevant technical skills, including operating systems, network protocols, and cryptocurrency platforms
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and ability to manage multiple priorities

مهارت‌های مورد نیاز

• پشتیبانی فنی
• ارتباط با مشتریان و پشتیبانی

حداقل سابقه کار

• سه تا شش سال

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• مهم‌ نیست

مشاهده آگهی‌های استخدام مشابه