استخدام Planning Expert
شرح موقعیت شغلی
Customer and Representative Data Analysis
Understand representatives and customers’ needs and present for their satisfaction
Control the customer requests and follow up them
Preparing daily, weekly and monthly basis reports for customer and representative’s related fields
Providing proper reports regarding complaints and issues
Collaborating with other teams to fully resolve any issues regarding the customers
Planning and implementing customer care scenarios aligned with company's strategies
Preparing feed backs regarding issues and proposing new scenarios to increase customer's satisfaction
Requirements
Masters university degree in Industrial Engineering (or Management) Commercial Management, MBA, EMBA from reputable universities
-Dominating the concepts of market studies, risk studies, feasibility studies
Define KPI, plan and manage their standards
Understanding customer loyalty, tools and models in it
Understanding the concepts of business process analysis
Introduction to the concepts of financial analysis
Familiarity with Internet businesses
Relative familiarity with legal issues
Facing financial situation
Self Motivated
Analytical and critical look
Has a progressive, learning and positive thinking spirit
Strong, effortless and effortless
Good knowledge of Statistical analysis and available tools in this field
Able to work under high working pressure
Working knowledge of MS Office especially Excel
Outstanding communication and negotiation abilities
Attention to details
Proactive learning
Ideal Age Range: Maximum 29
مهارتهای مورد نیاز
- Data Analysis
- Commercial Management
- MBA
- EMBA
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست