استخدام Account Manager
شرح موقعیت شغلی
Position Overview
Blue Oak is seeking an experienced Account Manager to build strong customer relationships and maximize the value of Acorn, our educational technology platform.
Acorn is an Educational Operating System combining online learning, AI-powered tools, learning analytics, interactive learning, and content creation.
The Account Manager will act as a trusted advisor, understanding customer needs, identifying challenges, providing practical solutions, and improving platform adoption and customer experiences.
Key Responsibilities
- Build and maintain strong, long-term relationships with schools, educational institutions, training organizations, and B2B customers.
- Act as the main point of contact, understand customer needs, and provide practical, strategic solutions using Acorn.
- Identify onboarding, training, and support needs and coordinate appropriate solutions.
- Increase platform adoption, user engagement, customer satisfaction, and overall account health.
- Guide customers in effectively using Acorn’s learning analytics, AI tools, dashboards, and interactive learning capabilities.
- Collect customer feedback and translate it into actionable product and process improvements.
- Collaborate with Product, Technology, Support, Business, Content, and Sales teams to address customer needs.
- Monitor customer insights and continuously identify new opportunities and better ways of working.
- Act as the Voice of the Customer within the organization.
Qualifications & Skills
- Proven experience in Account Management, Customer Success, Consulting, Education Management, Operations, or similar senior roles.
- Strong experience working directly with organizational customers and decision-makers.
- Excellent communication, negotiation, presentation, relationship-management, and problem-solving skills.
- Strategic, solution-oriented mindset with strong ownership and initiative.
- Ability to understand complex customer needs and turn them into practical solutions.
- Strong training, facilitation, and workshop skills.
- Ability to quickly understand software products and communicate their value to technical and non-technical stakeholders.
- Ability to manage multiple customers, priorities, and projects simultaneously.
- Familiarity with CRM systems, customer data, reports, and dashboards.
Preferred Qualifications & Values
- Experience in schools, educational institutions, training centers, or EdTech companies.
- Previous experience as a teacher, educational consultant, school administrator, training manager, instructional designer, or education specialist is a strong advantage.
- Experience implementing or onboarding educational or enterprise software.
- Experience with B2B customers, LMS, SaaS, AI-powered educational tools, learning analytics, or digital learning platforms.
- Experience in digital transformation or organizational change is a plus.
- We value strategic thinking, customer-centricity, ownership, curiosity, creativity, continuous learning, and the ability to understand both educational and business perspectives.
مهارتهای مورد نیاز
- Account Management
- ارتباط با مشتریان و پشتیبانی
- امورمشتریان
حداقل سابقه کار
- سه تا شش سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست