استخدام Customer Technical Support Executive
شرح موقعیت شغلی
First Source Arya Solutions is seeking an enthusiastic, driven, and proactive Customer Technical Support Executive to serve our overseas clients. You’ll be operating at the front line and serving as the voice of the company. This role is essential –– by delivering a world-class customer experience, you are directly responsible for creating customer loyalty and nurturing business growth
About First Source Arya Solutions LLC
First Source Arya Solutions is a startup with big ambitions. We’re on a mission to transform the global financial industry by developing state-of-the-art software solutions that make financial services more accessible to everyone
Working at First Source gives you more responsibilities and opportunities to help you realize your full potential. You’ll be able to learn and improve every day from doing a lot of different things in a fast-paced, startup environment that values tenacity, creativity, and hard work
Out of all the countries in the world, we’ve decided to set up in Iran to take advantage of the country’s large pool of IT talent. We believe there is an untapped wealth of developers and testers with world-class potential who can help us in our mission to transform the financial trading industry
We believe that software plays an essential role in every business –– especially for financial institutions that manage millions in transactions each day
We constantly push the boundaries of what’s possible to deliver cutting-edge products and services that can solve problems, meet challenges, and transform a business. We build great software not as the end goal, but as the means to an end
The ideal candidate
As our Customer Technical Support Executive, you must genuinely enjoy helping others. You are naturally curious, love solving problems, and will go the extra mile to make our customers happy
You are also a patient and enthusiastic communicator who enjoys engaging with even the toughest customers
:To excel in this role, you must have
Excellent English language skills, both oral and written
Proficiency in a second language (both oral and written) is preferred
Previous work experience in a customer service and/or marketing role
Experience in the financial software development industry is preferred
A university degree in marketing or computer science is a plus
Your role
As our Customer Technical Support Executive, you will support First Source’s overseas clients, and help resolve and reduce the issues they’re facing with our products and services. The frontline is essential to our business and you are expected to deliver world-class customer service that creates customer loyalty and promotes business growth.
:You will
Resolve complex customer care issues through careful investigation and in keeping with
existing policies and procedures
Communicate solutions to customer issues in a clear, concise, friendly, and timely
manner
Respond to customer inquiries by phone, email, social media, and live chat daily
Process applications and customer documentation according to relevant policies and
regulations
File records and documents of customer interactions according to existing guidelines
Identify new marketing opportunities through customer feedback and contribute ideas to
expand our customer base
Collaborate with members of our IT team to identify new ways to improve our products
and services for customers
Work at regular office hours with a dependable routine
Join efforts with customer support agents in different time zones to achieve the optimum
results in ensuring customer satisfaction
Remuneration and benefits
This position offers a market-based salary, annual performance bonus, and flexible hours
Location
Tehran, Iran
مهارتهای مورد نیاز
- Customer Care
- Customer Support
- ارتباط با مشتریان و پشتیبانی
- امور مشتریان
حداقل سابقه کار
- مهم نیست
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت دائم پایان خدمت