استخدام کارشناس پشتیبانی(خانم-دورکاری)
شرح موقعیت شغلی
Job Details:
- Type: Full-time/Remote
- Although Tehran is specified as the location, we welcome applicants from any city in Iran.
- Note: This is a permanent, full-time position. We are only considering candidates who are seeking a full-time commitment. Part-time or hourly contract applicants will not be considered.
Responsibilities:
- Customer Assistance: Provide timely and professional assistance to users via email, online chat, support ticket, and phone. Address inquiries regarding product functionalities, account management, billing, and other related concerns.
- Technical Troubleshooting: Diagnose and resolve technical issues users report, including software malfunctions, connectivity problems, and user errors. Escalate complex issues to appropriate teams for further investigation and resolution.
- User Education: Offer clear and concise guidance to users on effectively utilizing our products or services. Provide training materials, tutorials, and demonstrations to help users maximize the benefits of our offerings.
- Documentation: Maintain accurate records of user interactions, including details of inquiries, resolutions, and follow-up actions. Update knowledge base articles and FAQs to reflect common issues and solutions for self-service support.
- Feedback Collection: Gather feedback from users regarding their experiences, pain points, and suggestions for improvement. Collaborate with cross-functional teams to relay user insights and contribute to product enhancements and updates.
- Quality Assurance: Ensure adherence to service level agreements (SLAs) and performance metrics, such as response time, resolution rate, and customer satisfaction scores. Continuously strive to improve service delivery and exceed performance targets.
- Team Collaboration: Collaborate with other members of the support team, as well as product developers, engineers, and other stakeholders, to facilitate effective problem-solving and knowledge sharing. Participate in team meetings, training sessions, and ongoing skill development activities.
Qualifications:
- Previous experience in customer support roles preferred.
- Familiarity with different financial markets (Cryptocurrency, Forex, Stock market, etc.)
- Familiarity with the TradingView website and other famous technical analysis tools.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with basic troubleshooting techniques for software and hardware issues.
- Ability to work independently and collaboratively in a fast-paced environment.
- Patience, empathy, and a customer-centrism approach to service delivery.
- Flexibility to adapt to changing priorities and responsibilities.
Benefits:
We offer a competitive compensation package and a supportive work environment encourages innovation and growth. Our benefits include:
- Insurance
- Potential Bonuses
- Professional Development
- Vibrant and Collaborative Team Environment
- Loan Assistance Program.
مهارتهای مورد نیاز
- ارتباط با مشتریان و پشتیبانی
- پاسخگویی به مشتریان
- امورمشتریان
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- زن