استخدام Technical Support Team Lead

شرح موقعیت شغلی

• Provide leadership to technical support and helpdesk staff 
• Assign and coordinate work assignments and resolution of critical technical and procedural problems. Monitor work procedures, work schedules and expedite workflows 
• Develop technical services strategies to help the organization achieve strategic goals and objectives 
• Develop customer-oriented strategy and culture in the team 
• Improve team performance and technician’s soft skills 
• Create performance reports and have appropriate feedback and decision-making accordingly 
• Track, manage and report KPI’s for department operations 
• Serve as backup during the absence of team members, including evenings and weekends as well as be available to solving technical issues of the organization 

• At least two years previous supervisory experience; Help-desk supervisory experience preferred 
• Must be able to effectively lead, manage and motivate others 
• Ability to work effectively under pressure in a fast paced, time sensitive environment with shifting priorities and multiple deadlines 
• Must be able to demonstrate professionalism and courteousness in the handling of both internal and customer inquiries 

مهارت‌های مورد نیاز

• Technical Support
• Team Leader
• Help Desk

حداقل سابقه کار

• سه تا شش سال

جنسیت

• مهم نیست

وضعیت نظام وظیفه

• مهم‌ نیست

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