استخدام Account Manager Specialist
شرح موقعیت شغلی
About the Role:
At Digikala, client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain seller accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. Applicants should also be proficient with audits, spreadsheets, and other productivity software.
Job Description:
Job Description:
- Serve as the main point of contact in all matters related to seller concerns and needs
- Build and strengthen seller relationships to achieve long-term partnerships
- Maintain accurate seller records, keeping track of any contract updates and renewals
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to seller
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate and close agreements to maximize profits
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing sellers and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics
- Prepare reports on account status
Requirements:
- Proficiency with Microsoft Office
- Knowledge of Data analytics is preferred
- Business analytics skills are preferred
- Project management
- Strong communication skills
مهارتهای مورد نیاز
- اصول و فنون مذاکره
- Account Management
- ارتباط با مشتریان و پشتیبانی
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت تحصیلی معافیت دائم پایان خدمت