استخدام Consigner Support Specialist
شرح موقعیت شغلی
DigiExpress is looking for a Consigner Support Specialist to provide exceptional support to our consigners and ensure a seamless experience throughout their journey. In this role, you will assist consigners with platform-related inquiries, investigate operational and product issues, deliver user guidance, and collaborate with cross-functional teams to drive efficient issue resolution. Your contribution will help improve operational excellence, user satisfaction, and continuous product enhancement.
Key Responsibilities
- Respond to consigners' inquiries and provide timely, professional support across multiple communication channels
- Guide and train consigners on effectively using the consigner panel and its features
- Investigate product, platform, and system-related issues, ensuring accurate follow-up until resolution
- Coordinate with Product, Operations, and other internal teams to resolve operational challenges
- Document, track, and maintain accurate records of support requests, issues, and resolutions
- Gather and communicate consignor feedback to Product and Operations teams to support service and platform improvements
- Ensure a high standard of service while maintaining clear and proactive communication with consigners throughout the support process
Qualifications
- Previous experience in customer support, client support, or a similar customer-facing role is preferred
- Familiarity with CRM systems, support tools, or software platforms is an advantage
- Experience in e-commerce, marketplace, or logistics environments is a plus
مهارتهای مورد نیاز
- پشتیبانی
- CRM
- اصول و فنون مذاکره
حداقل سابقه کار
- کمتر از سه سال
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- معافیت تحصیلی معافیت دائم پایان خدمت