استخدام کارشناس زبان انگلیسی (دورکاری)
شرح موقعیت شغلی
1. Education & Experience
- Minimum high school diploma. Relevant education in IT, customer service, or communication is an advantage. Experience in customer service or technical support.
2. Skills:
- Great and upwards Excellent written and verbal communication skills in English.
- Technical understanding and the ability to quickly learn new systems.
- Problem-solving skills and customer-oriented.
3. Personal Attributes:
- Structured and accurate.
- Positive and service-minded attitude.
- Ability to work independently and in a team.
- Flexible and adaptable.
4. Responsibilities:
- A) Customer Service:
- Handle inquiries from customers via phone and email.
- Provide technical support and guidance to customers.
- Please resolve any issues and answer questions about the company's products or services.
- B) Support Administration:
- Register and follow up on support cases in the company's ticketing system.
- Escalate complex cases to other departments when necessary.
- C) Technical Support:
- Troubleshoot and resolve technical issues.
- Provide guidance and training in the use of the company's products and services.
- Assist with the installation and configuration of software
- D) Customer Experience:
- Ensure customers have a positive experience by providing fast and efficient service.
- Collect feedback from customers to improve services and processes
- Contribute to the continuous improvement of support services
- E) Teamwork:
- Collaborate with other departments to ensure comprehensive customer service.
- Participate in team meetings and contribute to a positive work environment
- Share knowledge and experiences with colleagues
- F) Damaged equipment (insurance cases) Work:
- Assist customers with insurance cases of damages on their equipment, including collecting and analyzing necessary information.
- Follow up on active cases to ensure they are handled efficiently.
- Collaborate with relevant parties to resolve the cases and ensure a positive customer experience
مهارتهای مورد نیاز
- زبان انگلیسی
- کارشناس امور مشتریان
زبانهای مورد نیاز
- انگلیسی
حداقل سابقه کار
- مهم نیست
حقوق
- حقوق از ۲۰,۰۰۰,۰۰۰ تومان
جنسیت
- مهم نیست
وضعیت نظام وظیفه
- مهم نیست